National Quality Standards for Work Experience recommend that not only are systems in place for recording feedback but also to deal with complaints. The Employability Partnership’s aim is to provide a consistently high quality service for all our partners, but we do recognise that things unfortunately do go wrong occasionally. We take all complaints we receive seriously and aim to:
 

• Acknowledge your complaint promptly.

• Advise you clearly of the action that we propose taking

• Agree a mutually acceptable timetable for the investigation

• Maintain contact during the investigative period

• Inform you and other interested parties, where appropriate, of the outcome.